• +255757000722 Call us

Frequently Asked Questions

Find answers to the common questions asked about our services

Yes. You can order .com,.net,.org,.biz,.info etc domain names starting at $14.95, at the time of signup. You get full ownership of the domain name for 1 year.

Yes, you can . You can purchase .com,.net, .org, .biz, .us,.info etc domain names starting at $14.95 a year. search and enter the domain you would like to purchase, if it is available, you can purchase it without hosting.

In order to point your domain at our servers, you should contact (via phone or their website) the company who sold you the domain and ask them to modify the nameservers to reflect the following information.

NS1.FYNHACKER.COM - ip 74.124.195.117

NS2.FYNHACKER.COM - ip 74.124.195.117

Yes.you can purchase more subdomains,Parked Domains and Add-On Domains Please contact a sales representative for more information.

Yes, Fynhacker Hosting offers a full featured website builder called BoldGrid. BoldGrid features drag and drop editing, free modern themes, support for ecommerce, and much more .

Your account will be activated the very same business day.

We accept Visa, MasterCard, (M-pesa and Tigopesa only for our customers in Tanzania). Payments by cheque must be mailed to our mailing address we do not accept cash.

Yes. All accounts can be upgraded. Upgrades will happen the same business day.

No. Setup fees (which are waived on all year long sign-ups) are one time fees.

All accounts renew automatically. For customers paying by check or who request notice before billing, invoices are sent via email.

We offer a 30-day money back guarantee on Vps plans. If you are not satisfied with our service in any way, we will refund all hosting charges, no questions asked. There is no refund for domain names, as you are given full ownership of the domain name for the year. You may transfer your domain name away at that time. There are no refunds upon completion of the 30th day of hosting with Fynhacker.Monthly contracts have a one month money back guarantee.

Phone, email, and chat support is available 24 hours a day, 7 days a week, 365 days a year.

All of our servers are 100% Dell PowerEdge servers with CentOS operating systems. Depending on the primary function, the machines will have between 16-96GB, 4 to 40 processors, and 6-35 hard drives.

Yes. Administrators monitor our servers 24 hours a day, 7 days a week, 365 days a year.

We perform backups of all websites under 10Gb. There are additional backup options for websites over 10g, available upon request.

Yes. SSH access is available on all of our hosting services, including VPS.

Our shared hosting plans allow for MySQL, PostgreSQL, and SQLite access. We do not offer MSSQL or Microsoft Access Database.

Once you have changed the nameservers for your domain name, it takes anywhere from 24-72 hours for your domain name to fully propagate over to our servers. However, in the mean time, you can access your website via a temporary url.

We currently offer PHP 5 and PHP 7. You have the ability to choose between PHP 5.2, 5.3, 5.4, 5.5, 5.6, 7.0, and 7.1.

STILL HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?

We are available 24/7/365 contact us We're dedicated to making our customers happy.

E-MAIL US

We respond to emails very fast We’d love to help. Send us an email using our support address left and a Fynhacker representative will get back to you as soon as possible.

LIVE CHAT

If you have a question or concern, you've come to the right place. Chat with a live human,Our resources are available 24/7.

CALL US

Use our office phone number it is a Tanzanian Based phone number so remember to include a country code +255 .

SUBMIT A TICKET

If you already have a Fynhacker account, please use the username and password for your account to log into the helpdesk. For new users it is not necessary to have a Fynhacker account to login, simply use 'Submit a Ticket' link.

SEND A TWEET

If you have an idea or suggestion that will help us serve you better we'd like to hear it send us tweet.

Copyright© Fynhacker. All rights reserved.